Information about purchasing tickets through the Internet
The following information will help you understand the ticket purchasing process and makes it easier for you to complete the steps of the ticket purchasing process. You are kindly asked to read the following carefully to make sure that you are informed of all of the available options and of the applicable conditions.
Start the ticket purchase process by entering the place of departure and the destination (sometimes the station as well), the date information (entering the date, if you know the time of your prospective trip, otherwise choose the Open (no date) option, if you want to buy your ticket without date), along with the number of travellers falling in the various age groups.
Please note that if you take the ‘Open’ (without date) option for any route, you can pick up your whole ticket only in Budapest, at the international ticket office of the Népliget coach station which means we are not able to send you the coupon for the dated journey either.
You can also enter ‘discount for students’ if the traveller concerned is eligible to such discount. (Hungarian student ID , ISIC student ID or IYTC card).
If you have entered a passenger in the ‘children under 16’ category as well, you have to enter the precise date of birth, in order to enable our system to display the relevant discount for you.
Please note that passengers below the age of 16 may take our routes only in the company of an escort of age (over 18 years of age)!
In case the adult person is not the legal representative as well a declaration in 2 languages (Hungarian and at least English) is necessary in order to authorise the accompanist to attend to the child. The declaration is needed in at least 2 copies under the whole duration of travel.
It is suggested to have the filled in declaration in the case as well if the child is accompanied by one of the legal representatives only.
Sample of the declaration can be found on the website of VOLÁNBUSZ in the document „International travel conditions”.
Having entered the requested data click on ‘find’ and the system will show you the services matching the search criteria.
is where you can see the best prices currently available along with service
information (times of departure and arrival, information on available
We ask you to carefully read the legend at “Info” field and by the clickable links.
Please select the service that you have chosen, by clicking in the box next to the price and then the ‘next’ option.
You can choose the price you intend to pay from among the available options, on the ‘Prices’ page. By clicking on the category name and on the name of the discount you can read additional information on the conditions for use.
After selecting the price you reach the ‘Travellers’ page, where you have to enter the data required for the ticket to be made out (e.g. name, number of travel document etc.).
Going on to the ‘Invoicing’ page you are asked to enter the billing data. Please note that if you need a receipt, this is where you need to enter the required data since according to the relevant regulations we cannot make out a receipt once the transaction has been closed!
Passing on to the ‘Payment’ page you can view all of the data you have chosen or entered (service information, ticket price, travellers’ data etc.). Before going on you need to accept the ‘Conditions of travel’.
Payment is made through CIB Bank’s Internet payment system.
MasterCard bank cards, VISA and VISA Electron bank cards belonging to the VISA product family (this latter only if it is permitted by the issuing bank) along with web cards suitable for use for Internet payments, are accepted by CIB Bank’s Internet payment system.
Maestro cards are accepted by CIB Bank’s Internet payment system (this latter only if it is permitted by the issuing bank).
CIB Bank joined the SecureCode system of MasterCard therefore the cardholder may have to give a secret password as well during the payment to enable the transaction (this latter only if it is permitted by the issuing bank).
For more information on payment, click on the CIB logo on our page.
Having completed the payment transaction you return to our web page where a closing screen shows the data received from the bank’s system along with the ticket number.
Depending on the parameters of the transaction concerned, our system will deliver one of the following two documents to the e-mail address you have specified. Please enter your e-mail address correctly, to ensure that the message generated by our system can actually be delivered to you.
Please note, that in case the client has provided an incorrect email address or his/her inbox is full so that the ticket/invoice, information or email cannot be delivered, VOLÁNBUSZ Zrt. will not compensate for the ticket nor take responsibility for any damage occurred.
1. E- ticket (bus ticket, voucher)
This is the document to be printed by the passenger, showing his right to take the trip. This ticket is generated by the system if a purchase is made for a specific date. Please print only on one side of each sheet as the required copy will be taken over by the bus driver.
In case you were not able to print out the ticket bought at the website of VOLÁNBUSZ so you can ask for printing the ticket in the international ticket office at Népliget coach station in Budapest in the opening hours of it. The cost of printing the ticket is 500 HUF/ticket. The passanger has to have these tickets at the time of travel.
The opening hours of the international ticket office can be found on our website: http://www.volanbusz.hu/en/about/ourstations
Tickets bought by other companies – even by other Eurolines companies – we cannot print.
E-tickets lost, stolen or destroyed, will not be replaced by VOLÁNBUSZ Zrt. The intended journey can be started only in possession of another - newly purchased - ticket.
The fifth - free- ticket that can be applied for on the basis of the ‘Frequent Traveller’ discount scheme offered for the cities Vienna, Cracow,Munich and stops of Firenze line cannot be purchased through the Internet. The tickets for the first to fourth trips can be purchased through the Internet and the required entry in the Frequent Traveller card can be applied for at the international ticket office at the Népliget coach station. In this case you must enter your frequent traveller card number in the relevant field (the whole lettering as seen on the card). No ticket for carrying live animals can be purchased through the Internet, such tickets must be purchased in person at the international ticket office at the Népliget coach station and at partner offices having signed contracts with us (only for services of the Budapest-Vienna and Budapest-Subotica lines).
Please note that if you purchase a ticket with a type of discount the use of which requires the presentation of some certificate (card) (e.g. student card for student discount), the certificate or card will be checked by our ticket inspector or the driver when you board the bus. Those who cannot present the required certificate or card underlying the eligibility for the discount or those who present an invalid certificate or card must pay the difference between the price of the discount ticket and the regular price.
In case you have asked for it the invoice
will be sent via email to the address given by you.
In case of the e-mail containing your invoice doesn’t arrive within 24 hours we ask you to inform us on email@example.com.
2. Confirmation of the purchase
If the date of the trip has not been decided (Open), the system sends you a confirmation of purchase to the e-mail address you have specified for this purpose. You will not be entitled to take a trip just by the confirmation itself!
The buyer or the passenger can pick up the ticket (or tickets, if a group of passengers travel together) at least three hours after purchasing it (or them), before departure at the international ticket office or check-in - depending on their opening hours - at the international ticket office of the Népliget coach station, by presenting the reference code received in the confirmation and a document suitable for personal identification (personal document, passport or new type driving licence), at least 3 hours after purchasing the ticket. Please note that the driving license is not qualified as a travel document therefore it is not possible to travel with it into the territory of European Union.
For tickets have been picked up at the international ticket office printing cannot be asked henceforth.
The opening hours of the international
ticket can be found on our website:
Our check-in service is available for services along the following routes:
Check-in is opened 60 minutes and is closed 15 minutes before departure.
For services not mentioned here we don’t offer the check-in service therefore open tickets bought online for such services can only be picked up in the international ticket office at Népliget coach station during its opening hours.
Open tickets can only be used for travel in case of making a reservation in the local Eurolines offices or agencies. For this a reservation fee is charged. In case of the reservation is made by Eurolines Hungary other fees (for example charges, difference between the prices) may occur.
A third person can pick up a ticket purchased on-line only if he/she has an authentic authorisation from the passenger and if he/she certifies his identity. Before making out and handing over the ticket the company’s employee will check eligibility to the discount - in the case of a discount ticket - and the ticket may be issued only if the person taking over the ticket presents the certificate (card) giving entitlement to the discount (e.g. student card, for a discount student ticket).
The receipt proving the purchase transaction can be picked up together with the ticket at the international ticket office.
Rules of modification and refund can be found on the website of VOLÁNBUSZ in the document of “International travel conditions”.
3. Traveller insurance
The international coach tickets bought at Volánbusz Ltd. (at Eurolines Hungary) include accident and luggage insurance. Further details available at the website of VOLÁNBUSZ Ltd. (Eurolines Hungary).
Budapest, 30. 04. 2013